We Automated a Pilates Studio’s Google Voice Notifications to their Slack Account.

Our client was spending a lot of time juggling communications across two Google Voice accounts—including texts, calls, voicemails—and switching between apps to keep up. This led to delays, inefficiencies, and significant manual work to track conversations and respond to customers.

We built an integration that connects their Google Voice accounts into Slack, adding AI-assisted workflow and FAQs. Key features:

• All incoming text messages, voicemails (with transcriptions), and missed call alerts from both Google Voice accounts are routed into a single Slack channel.

• Notifications in Slack include links:

  • Contact name links to the contact’s record in a centralized contact database.

  • Phone numbers link back to the relevant Google Voice conversation (for texts) or provide callback links for missed calls and voicemail.

• Engagements are tracked in their CRM.

Our client now handles inbound communications more smoothly and centrally—no more switching between apps or different Google Voice accounts.